Website plan terms

1. Who the plan is for

The plan is for licensed dental clinics, and the companies that run them, in the UAE, Qatar and Kuwait, ordering in the course of their business. It is not offered to individuals as consumers. By ordering, you confirm that your clinic holds a current licence from its health authority.

2. What we provide

• A website built from the content you supply, live within 14 days of our receiving your complete content.
• Hosting, an SSL certificate and security updates for as long as the plan runs.
• Up to 5 content edits a month. An edit is one change to existing content that you send us.
• A monthly report of how many enquiries the website received.

3. What the plan does not include

• Any listing, mention or promotion of your clinic on Dental Cost Gulf.
• Patients or patient enquiries. We do not pass patient details to clinics, and we take no fee for patients.
• Any promise of patients, enquiries, search rankings or traffic.
• Paid advertising, social media management, logo design, and writing, translation or photography beyond the content you supply.
• New sections, redesigns or other work beyond the monthly edits, unless we agree it and its price in writing first.

4. Your responsibilities

• Advertising rules. Your website content must follow the advertising rules of the health authority that licenses your clinic, such as DHA, DoH or MOHAP in the UAE, and the health ministries in Qatar and Kuwait. Your clinic obtains any advertising permit those rules require, and your medical director approves the content before it is published. We may decline to publish content we believe breaks those rules.
• Content. You confirm that what you supply is accurate and that you have the right to use it, including photos and any patient material, for which you hold the patient’s consent.
• Timing. The 14-day period starts when we have your complete content and runs while you review; delays in content or approvals move the go-live date.

5. Fees and payment

The plan costs AED 799 a month and a one-off setup fee of AED 1,499. Both exclude VAT, which is added where it applies; the standard UAE rate is 5%. For clinics in Qatar or Kuwait, tax is added only where a law in force requires it. The setup fee is invoiced when you order, and the monthly fee is invoiced monthly in advance from the date the website goes live. The payment method is stated in your written order.

We do not change the monthly fee during the minimum term. After it, we give at least one month’s written notice of any change, and you may cancel before the change applies. If an invoice stays unpaid after a written reminder, we may suspend the website until it is paid.

6. Term and cancellation

The minimum term is 12 months from the date the website goes live. After that the plan continues month to month. Either side can end it with written notice, and it ends at the close of the billing month in which the notice is received. If you end the plan during the minimum term, the monthly fees for the rest of that term remain payable. Either side may end the plan straight away if the other seriously breaches these terms and does not put it right within a reasonable time after written notice.

7. Domain, content and the website

Your clinic owns its domain name and its content: the text, images, logo and details you supply. The domain is registered in your clinic’s name. We host the website, and the design, code and tools we use to build and run it remain ours, licensed to you while the plan runs. When the plan ends, we send you a copy of your content and help you point your domain to a new host; hosting by us stops at that point.

8. Data protection

Your clinic controls the personal data that visitors send through its website. We handle that data only on your instructions and only to run the website, keep it confidential, and do not use it for anything else. Forms we build ask for contact details only, not symptoms or medical history, and the monthly report contains numbers, not names or messages. Because under UAE law health data about care given in the UAE stays in the UAE unless an exception is issued, we agree with you in writing where form messages are delivered and stored before any form is switched on. Our handling of enquiries about the plan itself is set out in the privacy policy.

9. Liability

We build and run the website with reasonable care and skill, but we do not promise that it will be available without interruption or that it will produce any particular result. We are not liable for loss of profit, loss of business or other indirect loss, or for penalties that arise from content your clinic supplied or approved. Our total liability under these terms is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that the law does not allow to be limited.

10. Changes and governing law

We may update these terms. Changes apply to an existing plan only after we have told you in writing. The governing law and the courts that hear disputes are named here, with the operator details, before the plan is offered.

These terms are also available in العربية. The terms for using this website are on the terms of use page.